Refund Policy

Vouchers, airtime, and other digital products purchased through GridKind are delivered electronically immediately upon payment confirmation. Because these are digital goods delivered instantly, purchases are generally non-refundable once the voucher or code has been issued, except as set out below.

If you are charged but do not receive your voucher, airtime, or service due to a technical error, contact us via WhatsApp at +27 71 634 0281 with your payment reference. We will investigate and either deliver the correct item or process a full refund within 5–10 business days.

Contributions made toward a stated Circle goal or approved community purpose are generally non-refundable once confirmed, as they may already have been allocated to the approved purpose. If the stated goal is cancelled before fulfilment or allocation, contributors will be refunded in full.

Once a gift voucher has been successfully delivered to a recipient, it cannot be reversed or refunded to the sender.

If you purchase the wrong item by mistake and the voucher has not yet been used or redeemed, contact us within 24 hours via WhatsApp. We will assess on a case-by-case basis whether a refund or exchange is possible.

Approved refunds are processed back to the original payment method via our payment processor. Refund timing depends on your bank and is typically 5–10 business days from approval.

For any refund request, message us via WhatsApp at +27 71 634 0281 with your order reference number.